by _comunica2punto0

#marketing Building a Leadership Innovation Matrix

In Marketing on 22 julio, 2017 at 17:06

Leadership innovation requires understanding the business environment. This involves leveraging available feedback mechanisms to engage business stakeholders. Internal feedback mechanisms are often developed to ask for feedback to key questions selected by the leadership team. These questions focus on impact areas that are perceived as determining customer and stakeholder satisfaction.

Quantitative measures traditionally emphasize financial, resource, hours, errors, turnover, etc. Whereas qualitative measures traditionally measure satisfaction, engagement, learning, quality, etc. These two types of data are highly interdependent, just as inputs-processes-and-outputs represent a multitude of drivers working in unison towards a shared goal.

Business models provide a view into the inner workings of the workplace. Supplemented by quantitative and qualitative feedback mechanisms, the leadership team is provided an opportunity to check alignment between:

  • Espoused vs. held beliefs
  • Reinforced vs. used values
  • Reinforced vs. unavailable processes and resources
  • Goals vs. actual performance/achievements

A balance between positive and negative feedback is necessary to fully understand how the business model impacts the environment. Glassdoor.com provides a matrix for evaluating the following business drivers:

  • Culture & Values
  • Work/ Life Balance
  • Senior Management
  • Compensation & Benefits
  • Career Opportunities

These business drivers (or domains) can be incorporated into a leadership innovation/business scorecard and used to graphically monitor business strategy across the different planning cycles (1 year, 3 year, 5 year, etc.). Using internal and external feedback mechanisms, a company is provided a balanced view of how its internal business model impacts the communities it serves. Comparing the data against industry competitors strengthens the company’s ability to gain insight into areas where it is slipping, leading, or comparing against industry rivals/or partners.

Systems Thinking Opportunities for Leadership Innovation

Because a rating of 3.0 (on a scale of 1-5) does not necessarily indicate satisfaction, engagement, ethical governance, or sustainability higher scores should be pursued. A positively skewed distribution is moving in the right direction but may similarly fail to satisfy customer, or remain sustainable within a complex regulatory environment. The interdependence of these domains can create unanticipated consequences as changes are introduced. It is for this reason in particular that a system’s thinking approach is needed. Planning from a system’s viewpoint supports planning that considers the impact of each input on the rest of the system.

Leadership Innovation Business Scorecard glassdoor

Glassdoor.com is a useful tool for gaining critical insights into the company’s business model. The following ‘trends’ are pulled directly from the company pages on the Glassdoor website. The company trend profiles are ranked from the highest average score to the lowest. Additional insights can be gathered by comparing each company’s business model to the next. Although it is not the intent of this section to provide an in-depth analysis of each company’s business model some discussion will be included to provide an example of how the ‘trends’ snapshot can be leveraged to build insights.

Providence Healthcare Vancouver Glassdoor

The highest score among the agencies reviewed in this section. The data indicates a positively skewed distribution (feedback leaning towards a positive outlook). Scores ranking 3.0 or lower warrants further scrutiny to better understand opportunities for improvement.

Government of BC Glassdoor

This agency received the second highest ranking among those reviewed in this section. The data indicates a positively skewed distribution (feedback leaning towards a positive outlook), with a more normalized distribution when compared to the previous company. The overall ranking for this agency is higher than the company profile that follows. Scores ranking 3.0 or lower warrants further scrutiny to better understand opportunities for improvement.

Vancouver Coastal Health glassdoor

This company received the third highest ranking among those reviewed in this section. A positive distribution is indicated, although the distribution is more normalized (averaged at 3.0) than the agencies reviewed above. Scores ranking 3.0 or lower warrants further scrutiny to better understand opportunities for improvement. Note: Fraser Health Authority also received an overall rate of 3.5

BC Cancer Agency glassdoor

This company received the fourth highest ranking among those reviewed in this section. A normal to negatively skewed distribution is indicated. A binomial distribution may be indicated, highlighting a need to better understand the feedback received at the lower end of the scale. Scores ranking 3.0 or lower warrants further scrutiny to better understand opportunities for improvement.

PHSA provincial health services authority glassdoor

This agency received the fifth ranking among the 7 agencies reviewed in this section. Although the distribution indicates a positive skew the overall ranking is pulled down by several individual domain scores. A binomial distribution may be indicated, highlighting a need to better understand the feedback received at the lower end of the scale. Scores ranking 3.0 or lower warrants further scrutiny to better understand opportunities for improvement.

community living british columbia glassdoor

This agency receives the 6th ranking among the 7 agencies reviewed in this section. A below the mean average score (2.8) explains the indication of a negative distribution from the feedback. Scores ranking 3.0 or lower warrants further scrutiny to better understand opportunities for improvement.

british columbia emergency medical services glassdoor

This agency received the 7th ranking out of the 7 agencies reviewed in this section. A negative distribution is indicated at both the domain and overall level. Scores ranking 3.0 or lower warrants further scrutiny to better understand opportunities for improvement.

The insights provided through these trend profiles is only the beginning. Leadership innovation requires ongoing engagement, solicitation of feedback, and the pursuit of excellence to leverage these insights. How these insights are leveraged will depend on the company’s existing commitments, resources, competencies, and product/ service offerings. Begin the discussion with the question ‘why?’ The answers that follow will then begin to paint a picture of the larger system, barriers, and opportunities for improvement.

How is your company leveraging feedback mechanisms to support leadership innovation? Share your comments below.

Resource:

Glassdoor Job Search | Find the job that fits your life. (n.d.). Retrieved July 17, 2017, from http://ift.tt/2cohap9

via Business Articles | Business 2 Community http://ift.tt/2uKtl96

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